Privacy Policy

MB Sugars (“we”, “us”, “our”) operates the website www.mbsugar.in. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

When you visit or make a purchase on our website, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely via third-party gateways)
  • Order details and purchase history
  • Device, browser, and IP address (via cookies)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate order confirmations and updates
  • Provide customer support
  • Improve our website and services
  • Send promotional emails (only if you opt in)

3. Payment Security

All payments are processed through secure third-party payment gateways.
MB Sugars does not store or have access to your card, UPI, or banking details.

 

 

 

 

4. Sharing of Information

We do not sell, rent, or trade your personal data.
Information may be shared only with:

  • Shipping and logistics partners
  • Payment service providers
  • Legal or regulatory authorities when required by law

5. Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You may disable cookies in your browser settings if you choose.

6. Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

📧 Email: support@mbsugar.in

🚚 SHIPPING POLICY

MB Sugars – Retail (B2C)

1. Shipping Coverage

We currently ship across India through reliable courier partners.

2. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed the next working day.

3. Delivery Timeline

  • Estimated delivery: 3–7 business days, depending on location.
  • Delivery times may vary due to courier delays, weather conditions, or remote locations.

 

 

4. Shipping Charges

  • Shipping charges (if applicable) are displayed clearly at checkout.
  • Free shipping may be offered during promotional periods.

5. Order Tracking

Once your order is shipped, tracking details will be shared via email.

6. Delivery Issues

If your order is delayed, damaged, or not delivered, please contact us within 48 hours of the expected delivery date.

📧 Email: support@mbsugar.in

📜 TERMS & CONDITIONS

MB Sugars – www.mbsugar.in

By accessing or using our website, you agree to the following Terms & Conditions.

1. General

  • These terms apply to all users of the website.
  • MB Sugars reserves the right to modify these terms at any time without prior notice.

2. Products & Pricing

  • All products listed are for retail (B2C) sale only.
  • Prices, product descriptions, and availability are subject to change without notice.
  • Images shown are for representation purposes only.

3. Orders & Payments

  • Cash on Delivery (COD) is not available.
  • Orders are confirmed only after successful online payment.
  • We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity.

 

4. Returns & Refunds

  • Food products are non-returnable and non-refundable due to hygiene and safety reasons.
  • In case of damaged, expired, or incorrect products, customers must contact us within 24 hours of delivery with proof (photos/videos).
  • Approved refunds will be processed within 7–10 working days to the original payment method.

5. Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of MB Sugars and may not be copied or used without written permission.

6. Limitation of Liability

MB Sugars shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

7. Governing Law

These terms shall be governed by the laws of India, and any disputes shall be subject to Indian jurisdiction.