Refund policy

Return and Refund Policy for MB Sugars

At MB Sugars, customer satisfaction is our top priority. We strive to provide high-quality products and an exceptional shopping experience. However, if for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

• Products can be returned within 15 days of the original purchase date.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase or order receipt must be provided to initiate a return.

2. Non-Returnable Items

• Perishable items, such as certain types of sugars that may spoil or degrade quickly, are non-returnable unless there is an issue with quality upon delivery.
• Customized or special-order products are also non-returnable.

3. Return Process

• To initiate a return, please contact our customer service at [contact@mbsugars.com] or call us at [your phone number].
• Once your return request is approved, we will provide instructions on how to send your item back to us.
• Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or defective.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If approved, the refund will be processed to your original payment method within 5-7 business days.
• Please note that the time it takes for your bank or credit card company to process and post the refund may vary.

5. Damaged or Defective Items

• If your product arrives damaged or defective, please contact us within 3 days of receipt.
• We will arrange for a replacement or issue a full refund, including shipping costs.

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please reach out to our customer service team.